Newsletter Privacy Policy

We hate receiving unsolicited emails as much as you do and we understand how important your privacy is.

If you choose to subscribe to our newsletter then we will keep your name and email address for our records and to let you know of any future events or products than may be of interest to you. We will not pass any of these details onto any third parties.

You will be given the option to Opt Out in every email that is sent to you.

Online Booking Privacy Policy

All client information given during the ordering and registration process is collected and stored lawfully and in accordance with the relevant data protection acts on secure web servers. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at 01736 755493

When would we collect information about you?

When you book accommodation online.

What information we collect

Your name and contact information including postal address, e-mail address and telephone number.

We won’t ever share your contact or payment details with third parties. We do not share any customer details with any 3rd parties. Credit card and debit card details are processed by Worldpay or Paypal.

What we do with the Information?

When you book with us, to process your deposit or balance payment, we need to take you credit/debit card details as well as name, address and contact details. Your details are stored on a separate server that is managed by US Booking Services (a small Glaswegian company that specialises in a holiday accommodation booking software called FreeToBook.com). Card details are kept on an encrypted server, password protected and are unusable after one use. Name, address, emails and phone numbers are kept on another password protected server and are kept for the purposes of communicating with you about your stay with us.

For internal accounting.

To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in.

To ask you to provide feedback on our service or to request a review. You do not have to participate in these if you do not wish.

We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your booking.

COOKIES

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. The different types of cookies are listed below:

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like viewing our accommodation calendar and booking, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your language or the dates that you wanted to book) and provide enhanced, more personal features. They may also be used to provide services you have asked for such as commenting on a blog-post. The information these cookies collect may be made anonymous and they cannot track your browsing activity on other websites.

Are cookies safe?

Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Your right to refuse cookies and what happens if you refuse them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our site. If you carry on using our site and do not change your browser settings we will assume you consent to us using cookies as described above.

You can find more information about cookies at

www.allaboutcookies.org and  www.youronlinechoices.eu

We understand that customers sometimes have to leave the computer whilst shopping, and sometimes shopping baskets can be lost and your order will have to be started again. Don’t worry though, we use ‘cookies’ to remember what you were going to buy and we’ll send an email over reminding you should you wish to resume shopping.